How to protect yourself from online scams

More and more people are falling victim to online fraud. Today, it is more important than ever to understand what these scams are and how to recognize them so you can protect yourself.

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Why online scams are becoming more common

Online scams are constantly increasing because they have become a highly profitable criminal industry that exploits people's trust, sense of urgency, or inattention.

Fraud attempts

This type of fraud can target any digital service. Fraud attempts may:

  • aim to steal the login credentials for your accounts;

  • take control of your services, such as PEC, hosting, cloud, or other Aruba services, as well as your digital identities, such as SPID and Digital Signature;

  • steal personal data or obtain payment information, such as credit card details or PayPal credentials.

Understanding the most common scam techniques and adopting a few simple precautions can help protect your digital identity and enable you to use Aruba services more securely.

How scammers operate

Be cautious of suspicious requests. Below are some of the most common tactics used by scammers.

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Phone calls

The caller may claim to be an Aruba representative or someone from another trusted organization and ask for sensitive information under the pretext of technical checks, updates, or account issues.

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Emails

Messages that urge you to quickly click a link, verify your credentials, update your password, confirm payments, renew services, or provide security codes.

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Text messages

Messages claiming there are payment issues, upcoming service expirations, or service suspensions, prompting you to open a link.

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Fake Websites

Web pages that imitate the design and content of official websites to trick users into entering their login credentials or personal information.

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WhatsApp and Messaging Apps

Messages sent through WhatsApp, Telegram, or other messaging apps that impersonate official communications and pressure you to act quickly or share sensitive information.

The most common scam techniques

The most common scam techniques mobile
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Phishing

Phishing involves sending emails that imitate legitimate communications and encourage recipients to click specific links or provide sensitive information. The goal is to steal login credentials or personal data.

download Download the Infographic

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Smishing

Smishing uses SMS or text messages, including those sent through messaging apps, claiming there are issues, upcoming deadlines, or unusual account activity. These messages often contain links that direct users to fraudulent websites.

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Vishing

Vishing is carried out through phone calls in which the scammer pretends to be a representative of a company or trusted organization and asks for sensitive information or security codes.

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Spoofing

Spoofing involves falsifying the sender of a communication, a phone number, or an email address to make it appear as though the contact comes from a trusted source.

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Fake support agents and OTP code requests

One of the most common scam techniques involves requests for security codes, one-time passwords (OTPs), login credentials, or personal information under the pretext of technical checks, security updates, account verification, service renewals, or resolving alleged issues.

What can I do?

Stop and check before taking action

Stop

If a communication creates urgency or pressure, take a few minutes before taking any action.

Verify

Always check the sender, phone number, website address, and content of the request.

Use official channels

Access Aruba services by typing the website address directly into your browser or by using Aruba's official channels. If you have any doubts, contact Aruba Support directly.

What information you should never share

What information you should never share

Aruba will never ask you by phone, email, SMS, WhatsApp, or any other messaging channel for:

  • password;

  • OTP codes used to access your digital identities;

  • login credentials;

  • security codes;

  • full payment card details.

Some examples of fraud attempts

Some examples of fraud attempts

Online fraud is becoming increasingly deceptive. To help you avoid falling for it, here are some examples of the most common scams:

  • a phone call asking for the OTP code to access your SPID, signature, or bank account;

  • an email asking you to update your login credentials;

  • an SMS urging you to click a link to complete an operation;

  • a WhatsApp message asking you to confirm a payment;

  • a communication requesting immediate payment to avoid service restrictions or suspension;

  • a fake operator claiming they need to verify a technical issue with PEC, SPID Aruba ID, Digital Signature, domain, hosting, or other Aruba services, especially if you did not request the contact.

Our tips to protect yourself from online scams

Here are our recommendations to help you protect your Aruba services:

  • Be Cautious of unexpected or urgent requests

  • Use only the official Aruba channels.

  • Always verify the sender and the website address, especially for websites where purchases are made.

  • Keep your login credentials secure

  • Do not visit links whose origin you do not know.

  • Be cautious of offers that seem exceptionally advantageous or promises of easy money or profits.

  • Never share OTP codes or other personal security codes

  • Use strong, unique passwords for each service and make sure they are always up to date.

  • Be aware of scams that use artificial intelligence, such as seemingly authentic voice messages or videos containing deceptive requests for money or personal information.

Do you think you may be a victim of fraud?
Here's what to do

If you suspect that you have already shared confidential information or believe that one of your accounts may have been compromised, here is what you should do:

Stop the communication

Immediately end the communication if the contact is by phone.

Change the affected credential

Change the affected credentials if the scam attempt is taking place through digital channels. In this case, we recommend that you: use a different password for each portal or service; choose short, easy-to-remember alphanumeric passphrases; change your passwords regularly.

Verify and monitor

Check access to your services. Monitor for any unusual activity.

Contact Support

Contact Aruba Support for assistance assistenza Aruba per ricevere supporto.

Do you think you may have already experienced a data breach?

Check it now
A suspicious email

Have you received a suspicious email that appears to be from Aruba but is not listed in our archive?

If you receive messages claiming that your Aruba services have not been renewed, log in to your personal Customer Area to check the status of your orders, payments, or active services.

If you do not find any messages, statuses, or evidence that could justify the email you received, it is certainly a phishing attempt. .

To provide additional support to our customers, we monitor and catalog, on a dedicated page, emails related to Aruba that we have confirmed to be phishing attempts.

Report it

Aruba's commitment to protecting your security

We are committed every day to ensuring your security through continuous technical improvements, as well as awareness initiatives that help our customers understand the importance of security and contribute to maintaining high standards of data protection.

The security of our customer's data is our top priority.

How we protect your security

A dedicated area for reporting internet abuse

How to recognize suspicious alerts

Useful resources

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